Cancellation Policy
Your Convenience Matters To Us
Cancellation By Company
While we make every effort to fulfill all confirmed orders, Varnam Natya reserves the right to cancel any order under certain circumstances, including:
- Product unavailability or stock issues.
- Errors in pricing, product information, or inventory updates.
- Payment verification failure.
- Suspected fraudulent or unauthorized transactions.
- Incomplete or incorrect customer information.
- Situations beyond our control, including technical or logistical issues.
If an order is cancelled by us after payment has been received, the full amount paid will be refunded to the original payment method within the applicable processing period.
Cancellation By Customer
Customers may request order cancellation under the following conditions:
- Cancellation requests must be submitted before the order is shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
- Customized, personalized, or made-to-order jewellery cannot be cancelled once production has begun.
- Orders placed during special promotions or sale periods may not be eligible for cancellation.
To request a cancellation, please contact our customer support team with your order details as soon as possible.
Refund For Cancelled Orders
If your cancellation request is approved:
- The refund will be processed to the original payment method used during purchase.
- Refund processing may take 5–10 business days depending on your bank or payment provider.
- Any applicable transaction charges imposed by payment gateways may be deducted where permitted.
Important Notes
- Orders already shipped cannot be cancelled.
- Refund timelines may vary depending on payment providers.
- Varnam Natya reserves the right to modify this policy without prior notice.
- Customers are encouraged to verify all order details before completing their purchase.